| WatchIT! Selector Matrix | Ala-carte Hourly (no contract)
|
WatchIT! Core |
WatchIT! Core Plus |
WatchIT! Guardian |
| The Best IT Engineers in Las Vegas | X | X | X | X |
| Proactive health monitoring - servers & desktops | X | X | X | |
| Spyware protection | X | X | X | |
| Monthly Executive Reports | X | X | X | |
| Automated patch managment | X | X | X | |
| Guaranteed response times | X | X | X | |
| 24x7x365 Network Operations Monitoring | X | X | X | |
| Weekly spyware scans | X | X | X | |
| Scheduled disk defragmentations | X | X | X | |
| Weekly temporary file cleanup | X | X | X | |
| Integrated with ticketing system | X | X | X | |
| Antivirus protection included | X | X | ||
| Scheduled weekly virus scans | X | X | ||
| Email virus protection (server and desktop) | X | X | ||
| Executive oversight (strategic planning) | X | X | ||
| Free onsite employee training sessions | X | X | ||
| Customer portal access | X | X | ||
| Complete asset and history reports | X | X | ||
| Labor hours included at discount rate* | X | X | ||
| Priority response times | X | X | ||
| Premiere response times | X | |||
| 5% discount on all labor | X | |||
| 20% discount on all labor** | X | |||
| 25% discount on all labor*** | X | |||
| Fixed monthly price (regardless of ticket volume) | X | |||
| No end of month (overage) billings | X | |||
| Unlimited service hours monthly | X | |||
*WatchIT! Core Plus includes bundled hours each month based on 1 hour per server and 15 minutes per workstation. **20% discount applies to any excess hours that exceed the bundled hours in your WatchIT! Core Plus contract. ***WatchIT! Guardian customers only pay labor on special projects and other work not included in the Guardian contract. |
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