IPContact Center

A Hosted Call Center Service

The Bottom Line:

Here is a versatile automatic contact distribution (ACD) service that provides advanced contact-handling and management, with no hardware, no up front capital expenses and no installation or integration issues.

Make Your Move To An Easy And Economical Contact Center Service.

Many smaller businesses are challenged when it comes to finding advanced, but cost-effective, contact center services. No longer. IPContact Center from Anexeon allows you to make your move to automatic contact distribution easily and economically, seamlessly extending call center operations by creating a virtual call center with agents working from any desk, in any office, offshore or at home.

IPContact Center. Make Your Move To A Solution That Is Loaded.

IPContact Center provides growing businesses with an impressive list of call center features:

Global Agent Management, including a full-featured remote agent; agent state management, basic screen pop, agent-initiated transfer, conference, consultation, and hold
Global Call Treatment, including flexible call scripting, IVR treatment through VoiceXML scripts and global call queuing
Global Call Distribution, including dynamic, static, priority, precedence, skill-based, agent-level and schedule routing
Global Supervisor Management Dashboard, including global operational management, real-time dashboard, real-time and historical reporting and global quality monitoring
Global Administrator Management Dashboard, including intra day traffic management, routing strategy provisioning and agent, team and skill group provisioning.

Part of the IPContact Center service are global management and supervisor
dashboards. A few of the many screens available are displayed above.