The WatchIT!^TM Process

1. Network Optimization: First, Anexeon will assess your network, perform any necessary improvements and create network usage policies. These tasks are critical for creating network standardization for ease of use and administration. We want to make the network easy for you to utilize and easy for us to manage.

2. WatchIT!^TM Installation: Next, we will install agents, or small programs that constantly perform checks on the servers, network, firewalls and desktops. These agents alert the engineers at the 24x7x365 Anexeon Network Operations Center, who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem.

Click here to find out which one is right for you?

3. WatchIT!^TM Goes To Work: Once your network has been optimized and the agents have been installed, engineers at the Anexeon Network Operations Center will regularly perform preventive maintenance tasks, such as deployinganti-virus updates, patches, removal of spyware, cleaning machines, tuning servers, updating firewall rules and much more, to keep your network running optimally.

4. End-User Help: When one of your employees encounters an issue, he or she calls Anexeon directly and an engineer at the Anexeon Network Operations Center responds right away. The engineer assists the user, or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem personally. In our experience we have been able to resolve close to 93% of all user issues remotely. Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), Anexeon dispatches a technician to your site. Another option for end-user assistance is a dedicated enterprise helpdesk accessed via a toll-free number. The helpdesk services can be added on to any WatchIT! service package.

5. System Reports: Data collected by the agents are analyzed and converted into meaningful reports which are available online for you to see. Anexeon reviews the reports with you to identify incorrect usage or potential security problems and to make improvements to the network.