WatchIT! Overview
WatchIT! is Anexeon's monthly managed service IT Maintenance plan for business. Extraordinary service, both onsite and remote support, fast response times and two simple plans to choose from.
WatchIT! Guardian
IT systems monitoring and maintenance, unlimited technical support, antivirus included, monthly reporting, vendor management, asset reporting, and a flat monthly fee with no overage or "excess" charges. Plus you get onsite trainings to assist your staff with subjects like Internet Safety, Microsoft Office Tips and Tricks, and more.
WatchIT! Guardian with HAAS (Hardware as a Service)
Our newest plan and quickly becoming our most popular. Includes everything shown above in the Guardian plan, plus we GIVE YOU all of your required IT hardware! Laptops, servers, desktops, monitors, network infrastructure, everything for a single monthly cost! No more leases or loans to deal with, no more depreciation of equipment, no more asset taxes, everything becomes an operating expense for you - no more capital expenditures. We replace the equipment automatically as it ages so you always have fast, state of the art systems and up to date Microsoft software.
No risk! Fill out the "Free WatchIT! Consultation" form to the right of this article. We will meet with you and perform a free systems and network assessment
to help you decide if Anexeon is a fit for your company. Even if you don't choose us, the reports and knowledge you will gain will be invaluable!
Why Anexeon?
Why choose Anexeon's WatchIT! service? Some questions our clients ask are:
- Does hiring a full-time IT support specialist in-house make sense?
- If I choose to outsource our IT support, can I pay a set monthly price rather than being at the mercy of consultants who bill by the hour?
- How can I reduce downtime, poor performance and security breaches without paying through the nose?
Anexeon has the answer. Our WatchIT!™ comprehensive IT management services are available at a predictable and affordable monthly cost.
With WatchIT!™, Anexeon provides top-class IT services and a sophisticated set of IT management tools, usually available only to Fortune 1000 companies. You get all of this without a huge up-front investment or committing to long term contracts. Our WatchIT!™ technology allows Anexeon to proactively fix issues before they turn into problems, and instantaneously attend to a problem to prevent disaster. Managing and troubleshooting desktops, networks, servers and IT security is rarely seen as a core activity by most businesses, and is often viewed as a necessary evil. Anexeon moves your IT services model from reactive to PROactive.
With WatchIT!™, Anexeon manages everything related to your desktops, networks and servers. We employ teams of certified engineers and technicians who deliver high levels of IT support from our Network Operations Center on a 24x7x365 basis.
WatchIT!™ is a central part of Anexeon's operations and business philosophy. With WatchIT!™ we become your IT department, responsible for the maintenance of your IT systems, accountable to your management team. Finding dependable, reliable and affordable IT support is an effort for any business, but it's particularly challenging for small and medium sized businesses with limited budgets. Whether you're looking for a professional IT firm to install a new network, upgrade your PCs, install software or provide a security assessment, or you need day-to-day IT support at a reasonable and predictable price. With Anexeon, our team is your team. We'll do whatever it takes.
Process
The WatchIT!™ Process
1. Network Optimization: First, Anexeon will assess your network, perform any necessary improvements and create network usage policies. These tasks are critical for creating network standardization for ease of use and administration. We want to make the network easy for you to utilize and easy for us to manage.
2. WatchIT!™ Installation: Next, we will install agents, or small programs that constantly perform checks on the servers, network, firewalls and desktops. These agents alert the engineers at the 24x7x365 Anexeon Network Operations Center, who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem.
3. WatchIT!™ Goes To Work: Once your network has been optimized and the agents have been installed, engineers at the Anexeon Network Operations Center will regularly perform preventive maintenance tasks, such as deployinganti-virus updates, patches, removal of spyware, cleaning machines, tuning servers, updating firewall rules and much more, to keep your network running optimally.
4. End-User Help: When one of your employees encounters an issue, he or she calls Anexeon directly and an engineer at the Anexeon Network Operations Center responds right away. The engineer assists the user, or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem personally. In our experience we have been able to resolve close to 93% of all user issues remotely. Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), Anexeon dispatches a technician to your site. Another option for end-user assistance is a dedicated enterprise helpdesk accessed via a toll-free number. The helpdesk services can be added on to any WatchIT! service package.
5. System Reports: Data collected by the agents are analyzed and converted into meaningful reports which are available online for you to see. Anexeon reviews the reports with you to identify incorrect usage or potential security problems and to make improvements to the network.
More Details
Server & Network Management
- Windows 2000/2003/2008/2012 Server support and proactive maintenance.
- Troubleshooting any alert that arises while monitoring systems.
- Automated scans for viruses and event log issues to identify problems and troubleshoot them.
- Check and patch-up all security holes and verify data backup.
- Management of all Switches, Routers and Firewalls and other network devices.
Desktop Support
- Regularly deploy patches and update virus definitions.
- Perform desktop tunings like Defrag, Scandisk, Paging file optimizations, bottlenecks etc.
- Deploy updates to software and service packs.
- Continuous filtering for bugs, spyware, malware and other threats.
- Proactive monitoring of e-mails for spam and viruses before they can affect the system.
Monthly Exec Reports
Monthly Executive Summary Reports
Delivered to your inbox every month - simple to read, showing you everything that happened throughout the month.
Complete Asset/Inventory Reports
Need a complete report detailing the health and history of every single system in your network? Just send us an email or give us a call and you will receive a PDF file with an incredible amount of information.
